Frequently Asked Questions

Creating a BetPKE account is straightforward and takes about two minutes. Head to the Register page, enter your Pakistani mobile number, choose a strong password, and confirm your details. You'll receive an SMS verification code — enter it and your account is ready. You must be 18 or older to register. Once registered, you can make your first deposit and start exploring cricket betting, crash games, virtual sports, and more.

If you've forgotten your password, go to the Login page and tap the "Forgot Password?" link. Enter the mobile number linked to your BetPKE account, and you'll receive a one-time SMS code within seconds. Enter the code, then create a new password. Make sure your new password is at least 8 characters and includes a mix of letters and numbers. If you're not receiving the SMS, check that you're entering the correct number, or contact our support team via the live chat option.

No — BetPKE allows only one account per person. Each account is tied to a unique Pakistani mobile number and national ID. If our system detects multiple accounts from the same individual, all accounts may be suspended and any winnings forfeited. If you previously had an account and can't access it, please contact support rather than registering again. We'll help you recover access quickly.

To update your registered mobile number or other personal details, log into your BetPKE account and navigate to the Account Settings section. Some changes — particularly mobile number updates — require identity verification for security reasons. You'll be asked to confirm via your current registered number before the change goes through. For name or ID changes, reach out to support with supporting documents and the team will handle it promptly.

BetPKE supports all major Pakistani payment methods. You can deposit using Easypaisa, JazzCash, NayaPay, SadaPay, bank transfer via IBFT, or a Visa/Mastercard debit card. All transactions are processed in Pakistani Rupees (PKR), so there's no currency conversion involved. Just pick the method you're most comfortable with and follow the on-screen steps. Most deposits are credited to your BetPKE wallet instantly or within a few minutes at most.

The minimum deposit at BetPKE is Rs 200. This low threshold means even casual players can get started without committing a large amount upfront. There's no maximum limit on standard deposits, though very large transactions may require additional verification as part of our responsible gaming and anti-money-laundering policy. If you're depositing for the first time, your welcome bonus will be applied automatically once your deposit clears.

Most deposits arrive instantly. If yours hasn't appeared after 10 minutes, first check your Easypaisa/JazzCash/bank statement to confirm the transaction was debited. If the amount was deducted from your account but hasn't shown in your BetPKE wallet, take a screenshot of the transaction confirmation and contact our live support. Please have your BetPKE username, deposit amount in PKR, date and time, and the last four digits of the sending account ready — this helps us resolve it much faster.

To withdraw your winnings, log into your BetPKE account and go to the Wallet section. Select "Withdraw," choose your preferred method — Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or Visa/Mastercard — and enter the amount. Withdrawals are processed to the same account or number you used to deposit, as a security measure. Most withdrawals are completed within 15 to 30 minutes for mobile wallets. Bank transfers via IBFT may take up to one business day.

The minimum withdrawal at BetPKE is Rs 500. For standard accounts, the daily withdrawal limit is Rs 500,000. VIP Club members enjoy higher daily limits as part of their membership perks — visit the VIP Club page for full details. If you need to withdraw more than your daily limit, our support team can assist with a manual review. Identity verification may be required for large withdrawal requests.

Withdrawal requests can be declined for a few reasons: your account may have an active bonus with wagering requirements not yet met, the withdrawal method doesn't match your deposit method, or our security team has flagged the request for additional verification. Check your account notifications for a specific reason. If you're unsure, contact live support — they'll explain exactly what needs to be done and help you complete the withdrawal as quickly as possible.

BetPKE covers a wide range of cricket — from Pakistan Super League (PSL) games to international Tests, ODIs, and T20Is. You can bet on Pakistan's home and away matches, as well as other popular bilateral series. Live betting is available for major matches, letting you place bets during the game on things like next wicket, runs in the next over, and overall match winner. Explore all markets on our Cricket Betting page.

Crash games are fast-paced and simple to understand. A multiplier starts at 1x and rises continuously — your job is to cash out before it crashes. The longer you wait, the higher your potential winnings, but if the game crashes before you cash out, you lose your bet. On BetPKE, you can place up to two simultaneous bets in a crash game, giving you flexibility to adopt different strategies in the same round. Head to our Crash Games page to try it out after logging in.

Yes — virtual sports on BetPKE run around the clock, every single day. There's no waiting for a real match to be scheduled. Virtual cricket, football, horse racing, and other sports are simulated using certified RNG (random number generation) software, ensuring fair and unpredictable results. Each virtual event lasts only a few minutes, so you can bet repeatedly throughout the day. Check out the full selection on our Virtual Sports page.

Andar Bahar is a traditional South Asian card game that's hugely popular across Pakistan. One card is placed face-up in the centre (the "joker"). Cards are then dealt alternately to the Andar (left) and Bahar (right) piles. You bet on which side will receive a card matching the joker's value first. On BetPKE you can play Andar Bahar with live dealers or in a quick digital format. Visit our Andar Bahar page for more details.

New BetPKE players receive a welcome bonus on their first deposit. The bonus amount and percentage are shown on the registration page and may vary based on active promotions. To claim it, simply register a new account, make your qualifying first deposit, and the bonus is credited automatically to your wallet. Wagering requirements apply — you'll need to bet through the bonus amount a set number of times before it can be withdrawn as cash. Full terms are on our Terms and Conditions page.

BetPKE's referral programme is one of the most generous around. Log into your account and find your unique referral link in the "Refer a Friend" section. Share it with friends and family — when someone signs up using your link and makes their first deposit, you automatically receive a cash bonus in PKR credited to your wallet. There's no limit on how many friends you can refer. The more you share, the more you earn. Full details are on our Refer a Friend page.

The BetPKE VIP Club rewards loyal, regular players with exclusive perks. You earn VIP points every time you bet — the more you play, the faster you climb through VIP tiers. Benefits include higher withdrawal limits, dedicated account managers, exclusive cashback offers, priority support, and invitations to special promotions. Joining is automatic — your VIP status grows based on your activity. Learn more on our VIP Club page.

Absolutely. BetPKE uses 256-bit SSL encryption across the entire platform — the same standard used by Pakistani banks. Your passwords are never stored in plain text; they're hashed using bcrypt with salt, making them unreadable even if a breach were to occur. Financial transactions are processed over encrypted channels. We never share your personal data with third parties for marketing purposes. For full details on how we handle your information, read our Privacy Policy.

BetPKE takes responsible gaming seriously. Inside your account settings you can set daily, weekly, or monthly deposit limits, take a cooling-off break, or request a self-exclusion if you feel you need to step away. We also have automatic alerts that notify you when your session or spending exceeds your pre-set threshold. If you're concerned about your gambling habits, please visit our Responsible Gaming page for detailed guidance and external support resources available in Pakistan.

If you suspect unauthorised access to your BetPKE account, act immediately. Change your password right away from the Login page using the password reset option. Then contact our 24/7 support team via live chat — provide your registered mobile number and a brief description of what you noticed. Our security team will review your recent login history, flag any suspicious sessions, and help you secure your account. Never share your password or one-time SMS codes with anyone, including people claiming to be BetPKE staff.